The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. The way this website processes, stores and protects user data and information will also be detailed within this policy.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you have previously dealt with us or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on or sold to any third parties.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
Subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
We may collect information at face-to-face meetings with you, by post, phone, fax, email or other electronic form of communication.
We may retain personal information we collect and keep in hard copy or electronically in our database. Information will be retained, backed up and some of it will be stored via “cloud” – based technology.
The primary purpose of our collection of personal information is to facilitate the provision of our intellectual property and related commercialisation services and the management of our business relationships with clients, suppliers and other professional advisers.
We will keep and use the information we collect from client individuals to communicate and provide our advice and for accounting purposes.
We may use the personal information of clients to advise them of news, developments in the world of intellectual property commercialisation and business development opportunities we feel may be of interest to clients. In the case of suppliers, we will keep and use the information purchase appropriate goods and services, to manage our accounts and to make payments of monies due and payable.
In all cases where personal information relates to a business transaction, we will keep the information also for legal purposes (for example, evidence of advice we have given) and tax purposes.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms carefully and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
In the course of providing our services it may be necessary for us to disclose personal information to overseas professional advisers. If a matter involves the registration of intellectual property rights overseas this is more likely. It is not practicable to specify which countries the recipients will be in as this will depend on the countries in which the business is to be developed.
Our outsourcing of some functions and activities
Head Office IP engages external contractors to:
- Host, maintain and manage our IT system and database. This means that the relevant contractor may have access to the personal information held in our computer system;
- Conduct clerical, mail-out and other tasks.
Access to personal information, correction and complaints
To gain access to personal information we hold about an individual, to correct or to make a complaint about privacy, we ask that the individual contact us:
- by email to firstname.lastname@example.org
- by phone to John Cookson + 61 (0) 418 220 437
HeadOfficeIP – part of WBDO Pty Limited